Privacy Policy

Privacy policy

Waterside Physiotherapy is committed to protecting and respecting your personal data and privacy. This policy will explain how we use your personal data which is collected via our website and clinic, and may change from time to time.

What information do we collect?

Personal information (such as name, address, date of birth) as provided by you.

Financial data (such as payment details).

Medical data (such as information about your health which is used to provide treatment to you).

This information will be held and used as necessary in accordance with your private health insurance policy and Medical Data protection regulations and will be held as long as is necessary for the purposes stated in this Privacy Policy.

What is this information used for?

Your personal data will only be used in accordance with the law to communicate with you, and with your consultant/specialist/other healthcare professionals and private health insurer (with your consent) and provide you with general information (such as our opening hours and from time to time, details of any promotions or new services we provide). Your patient file will be held for a period of seven years from the date of your last treatment.

Who has access to your information?

Your information will not be sold or shared with a third party for marketing purposes. We may as required appoint a debt recovery third party and provide them with relevant details (appointment dates, monies outstanding and your contact details).

How can you update the personal information we hold?
To update or amend any of your details please email us at and if you change your mind about receiving marketing information from us please also email us at this address.

Cookies and online privacy policy

Your browser preferences can be set to refuse some or all cookies, or to alert you when websites set or access cookies. Please note that refusing or disabling cookies may render this website inaccessible or reduce its functionality. For further detail about our online policy please click here.

Data Security

Your personal information is securely stored, and only authorised employees, contractors, agents and healthcare professionals who have a legitimate need can access it (and they are subject to a duty of confidentiality). We will advise you and any applicable regulator in case of any data security breach as legally required.

If you would like to contact us about this privacy policy, please email us at